Customer service

I’m realizing how much this blog leans towards Apple products… a true tech blog should spend a little time away from the fruited tech giant. Maybe tomorrow…

Nineball Media’s latest acquisition, a pimped out new iMac has been feeling a little sad lately. It doesn’t like speaking with the great tubes known as the Internets. After running every diagnostic and even reinstalling OS X (yes, one day before the new one comes out, I have to install the old one again), I came to the conclusion that I had to call tech support.

Now, tech support gets hammered all across the computer industry, and for good reason. It’s hard enough to figure out computer issues over the phone, but it’s even worse when there’s very little talent and it’s spread very thin (and often, across time zones and oceans). The experience with Apple was, all things considered, pretty good. Thankfully, I had pretty much exhuasted their checklist, so my supposition of a fried Airport card was confirmed by Andrew (from now on referred to as “my boy Andrew”). We got a doctor’s appointment set with the not-overstated at all genius tomorrow at 1. Nineball shall not have to rely on its older equipment for more than a day. My boy Andrew made it so.

One note… I’m not sure how long the process would have taken if I hadn’t taken an hour before the call to my boy Andrew to do a fresh reinstall of OS X… I think even he would have made me do it and then call back if it hadn’t worked. Word to the wise… before calling tech support, exhaust all options you can think of, even the ones that border on really annoying (like, say… reinstalling an operating system one day before the new one comes out).

One other bit of Nineball news… I just signed up for the Blogworld and New Media Expo in Vegas in a couple of weeks. Since I missed out on the Portable and New Media Expo in California last month, I thought it would be good to check this one out. If you’re heading to Vegas and want to meet up to chat about podcasting or whatever, feel free to drop me a line…

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